Consulting that makes your business work better
Most organisations know what they want to achieve. What gets in the way is how the work actually happens: processes that grew by accident, customers passed between teams, plans that never quite land.
We help you fix that. We work alongside your people, not around them, and we bring the pragmatism of someone who has led teams inside large companies as well as advised them. When we leave, your team can keep the improvement going.
Consulting at ICE is led by Filipa. More than 25 years in management consulting in top-tier firms, and in senior leadership roles at utilities, telecoms and energy, companies.
Process Improvement
When work takes too long, costs too much or depends on a few people knowing how.
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Process design/re-design
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Identifying efficiency opportunities
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Process documentation and manuals
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Process training
Customer Experience
When customers feel the gaps between your teams.
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Customer Experience promotion and awareness
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Customer Experience programme management
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Customer Experience dashboards
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Customer Journey Mapping training
Talent Acquisition
When you need the right people and a hiring process that finds them.
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Industry-wide hiring expertise
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Strategic recruitment planning
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End-to-end hiring support: job descriptions, candidate sourcing, screening, and interviews
HOW WE WORK
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Ignite. We agree the problem worth solving and what success will look like.
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Conquer. We redesign with your team, so the solution fits how you really operate.
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Exceed. We train your people and track results until the change is part of daily work.